Frequently Asked Questions

 

1. What types of sheds do you offer?
We provide a diverse selection of sheds, including wood sheds, metal sheds, vinyl sheds, and plastic sheds. Our range caters to various needs, from garden sheds to DIY shed kits.

2. Do your sheds come with assembly instructions?
Yes, all our shed kits include easy-to-follow assembly manuals. No prior experience is necessary; our instructions are designed for novices and feature clear, three-dimensional illustrations to guide you through each step.

3. What tools are required for assembling a shed?
For most sheds, you'll need a number 2 Phillips head screwdriver, pliers, work gloves, and a stepladder. A magnetic tip cordless screwgun can expedite assembly by approximately 40%. We recommend having two people for the assembly process. Note: Some sheds, like Best Barns wood storage sheds, may require additional tools.

4. How long does delivery take?
Typically, orders are processed within 1-2 business days. Delivery times vary: small items usually arrive within 1-5 business days, while larger items take 3-10 business days. Once your order ships, we'll provide tracking information so you can monitor its progress.

5. Do you offer free shipping?
Yes, we offer free shipping on all orders within the contiguous United States. For shipping to Alaska, Hawaii, or U.S. territories, please contact us for options.

6. What is your return policy?
We accept returns within 30 days of the order date. Items must be unused, in their original packaging, and in resalable condition. Customers are responsible for return shipping costs. After receiving and inspecting the returned item, we'll process a refund to your original payment method, minus any applicable shipping and handling fees.

7. What should I do if my shed arrives damaged or defective?
If your shed arrives damaged or defective, please notify us within 5 business days of delivery. We'll arrange for a replacement or refund at no additional cost to you.

8. Do I need a permit to install a shed?
Permit requirements vary by location. We recommend checking with your local government or zoning office to determine if a permit is necessary for your shed installation.

9. Can I customize my shed?
Yes, many of our sheds offer customization options, including size, color, and additional features like windows and doors. Please refer to the specific product pages for customization details.

10. How should I prepare the site for shed installation?
It's essential to have a level foundation for your shed. Depending on the shed type, this could be a concrete slab, gravel base, or another suitable foundation. Ensure there's enough clearance around the installation area for the assembly process.

11. Do you provide installation services?
Currently, we do not offer installation services. Our sheds are designed for DIY assembly, and we provide comprehensive instructions to assist you.

12. Are ShopSolar.com & ShopOutbuildings.com owned by the same company?
Yes, both ShopSolar.com and ShopOutbuildings.com are part of the same family of brands, dedicated to providing high-quality products and a seamless online shopping experience.

13. How can I contact customer support?
For any questions or assistance, please reach out to our customer service team via the Contact Us page on our website. We're here to help!